Please reach us at support@trvllr.co.uk if you cannot find an answer to your question.
Not at all. There is no contractual term to any of our products. Download the trvllr. eSIM, Top-up your wallet and away you go.
Because Bundled data plans are not the best value for you. We keep our per GB pricing low, so paying for a block of data makes no sense whatsoever. Plus, you'll never waste any data as you'l only be charged for what you consume.
As long as the country is on our supported list yes. Remember, you are not purchasing data, you are pre-loading a wallet. The data you use will be chargeable at the advertised rate and deducted from your wallet as you use it.
No. Remember you are not buying data up front. You are pre-loading an online account or wallet. You only pay for what data you actually use. As such, there are no time limitations involved at all.
Not yet. As standard the trvllr. eSIM is a data only product. It is designed to cater for social media, emails, whatsapp, and any other data service. It does support VoiP or VoLTE calling though as well as iMessage.
No. trvllr. is a data only product and as such it doesn't come with a cellphone number.
You will be notified when your available credit or wallet balance falls to around 20%. Giving you plenty of time to top-up again. But we know travelling can be hectic and mistakes happen so if you do manage to run out of data completely, we will always allow you access to top up again. Meaning you will never be left stranded or unable to get online.
Not at all. trvllr. is designed to be a "one time" download and will support you on your travels almost anywhere you go.
Absolutely. In fact many of our customers use trvllr. for just that reason. Giving them coverage on multiple networks in their own country.
Most modern smart phones are eSIM compatible, and you can check with our list of supported devices here, or ask your current phone provider. Failing that, we can always send you a compatible physical sim card to use if you'd prefer?
Because that's how they make more money from you. By hoping that you either run out of data (so that you have to top up again), or run out of time... thus losing the data you paid for.
No. at trvllr. we don't believe in bundled or inclusive data. It's false economy for you. In fact there is no such things as an Unlimited Data package, and if you are seeing them advertised be very careful. There are always restrictions and limitations. Read the Small print and fair usage policies very carefully.
In most cases, if the network you are roaming on offers 5G then the trvllr. eSIM will also support it. We do not restrict access to 5G so if it is available, and your phone supports it, you will get it.
In our experience, if you cannot get online with trvllr. it's usually because there is an issue with your wallet (not enough funds) or an issue with the local network. But if you have checked these and still cannot connect, you can message us and we will look at our end. Worse case, you will be able to withdraw any already funds deposited at any time.
Yes. We do not restrict your usage. But just be mindful that allowing multiple devices to utilise your trvllr. eSIM can result in significant data consumption.
No. The two sims operate completely independently. However, you will need to ensure that you only use your trvllr. eSIM when travelling to avoid getting roaming charges from your domestic sim provider. You can see our guide on how to do that here. Most modern smart phones can store multiple eSIM's but only one can be active at any time.
Yes. Whilst each phone must download it's own trvllr. eSIM. They can consume value from the same wallet. There are no restrictions on how many trvllr. eSIM's that can consume from a wallet, so you can download, top-up and travel for your entire family or team if you wish, and each trvllr. eSIM will have their own itemised data consumption.
No. trvllr. is a global product and part of it's appeal and convenience is that it's a single eSIM download no matter where you travel. If you need local connectivity, either for localised restrictions or cost reasons, then trvllr. is not the right product.
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